FAQs

where are your products made?

In the beautiful and intimate pueblo (town) of Teotitlan del Valle, Oaxaca.

how should i care for my rug?

When possible, limit its exposure to daylight and water. If the rug is to get wet, blot the wet areas and let it air dry. Remove dust build-up with a light bristle brush, shaking the rug outside, or using a low pile height vacuum (don’t vacuum the fringes to avoid entanglement). If washing is necessary, simply hand wash the rug in cold filtered water with a neutral soap and allow it to air dry (never use the dryer).

the colors of my rug do not look identical to the images, why is that?

The natural ingredients influence the end result of the dye, which is the beauty of the product and process. This too means that you are purchasing a one-of-a-kind product.

Do you offer custom services?

Yes, our team is excited to work with you on any custom service you may need, whether it’s a custom rug size, color, or design. E-mail our team at contact@matizco.com for further information.

what is your return policy?

We accept returns within 14 days of delivery. Please view our shipping + returns policy or email our team at contact@matizco.com.

do you ship internationally?

At this moment, Matiz will only sell across the nation. We look forward to opening our product offerings internationally, but in the meantime, subscribe to our newsletter to become aware of our shipping expansion.